PRIVACY POLICY

Last updated: 05/06/2025

IDENTITY OF THE DATA CONTROLLER

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and other applicable regulations, the user is informed that the personal data provided through this website will be processed by:

Controller: LASERCOMERCIAL ENTERPRISE S.L.

Tax ID: B-67583120

Address: Calle Pere Andorra, 5 – Warehouses 5 and 6, 08650 Sallent (Barcelona), Spain

Email: contacto@lclasers.com

Phone: 623 33 76 00

Website: https://lclasers.com

This Privacy Policy governs the processing of personal data provided by users through this website and through the various communication channels made available by the company.

APPLICABLE REGULATIONS

The processing of personal data is carried out in accordance with:

• Regulation (EU) 2016/679, General Data Protection Regulation (GDPR).
• Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
• Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE).
• Any other applicable regulations on data protection and privacy.

PERSONAL DATA WE COLLECT

We may process the following categories of data:

• First and last name.
• Company or organization.
• Professional position.
• Email address.
• Phone number.
• Postal address.
• Information included in contact or quote requests.
• History of commercial communications.
• Data related to the contracting of products and services.
• IP address.
• Browsing data.
• Data obtained through cookies previously accepted by the user.

No special categories of personal data are requested or processed.

PURPOSES OF PROCESSING

Personal data may be processed for the following purposes:

A) Handling inquiries

Managing and responding to inquiries, information requests, or communications received through web forms, email, or telephone.

B) Preparation of quotes

Preparing and sending commercial proposals related to laser machinery, industrial automation, consumables, spare parts, maintenance, and technical services.

C) Customer management

Managing contractual relationships, orders, deliveries, incidents, warranties, and technical support.

D) Compliance with legal obligations

Complying with tax, accounting, commercial, administrative, and any other legally required obligations.

E) Commercial communications

Sending technical information, news, promotions, invitations to events, demonstrations, trade fairs, or communications related to our products and services.

F) Website analysis and improvement

Carrying out statistical and usage analysis through web analytics tools to improve the browsing experience and the functioning of the site.

LEGAL BASIS FOR PROCESSING

The processing carried out by LASERCOMERCIAL ENTERPRISE S.L. is based on the following legal grounds:

Where processing is based on consent, it may be withdrawn at any time without affecting the lawfulness of processing carried out prior to its withdrawal.

RETENTION PERIOD

Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected and to address any potential legal liabilities.

As a general rule:

• Inquiries made through the website: 12 months from the last interaction.
• Quote requests: 24 months from the last commercial interaction.
• Customers: for the duration of the contractual relationship and subsequently for the legally required periods.
• Invoicing and commercial documentation: 6 years in accordance with the Commercial Code.
• Tax information: 4 years in accordance with tax regulations.
• Commercial communications: until consent is withdrawn or the right to object is exercised.

ACCURACY OF DATA

The user guarantees that the data provided is truthful, accurate, complete, and up to date.

The user undertakes to notify any changes to their personal data in order to keep the information correctly updated.

LASERCOMERCIAL ENTERPRISE S.L. will not be held liable for any harm arising from inaccurate or outdated data provided by the user.

RECIPIENTS OF DATA

Data may be disclosed, where necessary, to:

• Public Administrations.
• The Tax Agency.
• Courts and Tribunals.
• Financial institutions.
• Tax, accounting, and legal advisory firms.
• Transport and logistics companies.
• Technology service providers.

Likewise, certain providers acting as data processors may have access to the data, including:

• Web hosting providers.
• Corporate email providers.
• HubSpot CRM.
• Google Analytics.
• IT support and maintenance companies.

Personal data will under no circumstances be sold or transferred to third parties for their own commercial purposes.

HUBSPOT CRM

LASERCOMERCIAL ENTERPRISE S.L. uses HubSpot as a platform for sales management, marketing automation, and customer service.

HubSpot may process identifying, commercial, and interaction data necessary to manage information requests, quotes, commercial communications, and customer relationships.

HubSpot acts as a data processor and maintains the contractual commitments required by the GDPR.

Its privacy policy can be consulted at:

https://legal.hubspot.com/privacy-policy

GOOGLE ANALYTICS

This website uses Google Analytics to obtain aggregated statistics on website usage.

Google Analytics will only be activated once the user has given consent through the cookie management system.

The data collected may include:

• Anonymized IP address, where applicable.
• Pages visited.
• Browsing time.
• Device used.
• Browser used.
• Approximate geographic location.

The information collected is used exclusively for statistical purposes and to improve the service.

INTERNATIONAL DATA TRANSFERS

Certain technology providers used by LASERCOMERCIAL ENTERPRISE S.L. may be located outside the European Economic Area.

Where international data transfers occur, they will be carried out in accordance with Articles 44 to 49 of the GDPR by means of:

• Adequacy decisions adopted by the European Commission.
• Standard Contractual Clauses.
• Other legally required appropriate safeguards.

RIGHTS OF DATA SUBJECTS

Any individual has the right to:

• Access their personal data.
• Request the rectification of inaccurate data.
• Request the erasure of their data.
• Request restriction of processing.
• Object to processing.
• Request data portability.
• Withdraw previously given consent.
• Object to receiving commercial communications.

To exercise any of these rights, a request accompanied by proof of identity may be sent to:

contacto@lclasers.com

Likewise, a complaint may be filed with the Spanish Data Protection Agency (AEPD):

https://www.aepd.es

SECURITY MEASURES

LASERCOMERCIAL ENTERPRISE S.L. applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

These measures include, among others:

• Access control to information.
• Authentication and permission management systems.
• Encryption of communications via SSL/TLS protocol.
• Periodic backups.
• Protection against unauthorized access.
• Incident and data breach management procedures.
• Regular updates of systems and software.

MINORS

This website is not directed at persons under 14 years of age.

LASERCOMERCIAL ENTERPRISE S.L. does not knowingly collect personal data from minors under that age.

If the processing of data belonging to a minor without valid authorization is detected, such data will be deleted as soon as possible.

AMENDMENTS TO THE PRIVACY POLICY

LASERCOMERCIAL ENTERPRISE S.L. reserves the right to amend this Privacy Policy in order to adapt it to legislative developments, criteria issued by the Spanish Data Protection Agency, technological changes, or changes in the company's business activity.

The version in force at any given time will be the one published on this website.